Illumnovate's Program/Project Managers (PMs) and Systems Engineers are Project Management Institute (PMI) Project Management Professional (PMP®) Certified with practical experience and application in Capabilities Maturity Model Integration (CMMi) Level 4, ISO 9000/9001, 27000, Six Sigma and Malcolm Baldridge Quality Management (QM) Standards.

Illumnovate® PMs and Systems Engineers provide the following QM, performance analysis services (as related to service, product and process lifecycle management, improvement and optimization):

1. - Business and Technical Process Definition with Business Process Re-engineering (BPR)
2. - Process, Product and Service Improvement and Optimization
3. - Performance, Compliance, and Safety metrics and Trend Analysis
4. - Troubleshooting and Root Cause Analysis
5. - Defect Prevention, Detection, Resolution (DR) and incident response (IR)